Floppy Ears Press FAQ
Who is Floppy Ears Press?
Floppy Ears Press is a joint venture between Anne Granato Photography and Kate Brankin Design. Combined, we offer more than 25 years of design experience. Floppy Ears Press overview.
What makes Floppy Ears Press different?
With Floppy Ears Press, you're dealing with real people who will walk with you through the ordering process and offer expert design assistance.
We can customize our designs to fit your photos. If your photo doesn't work within a chosen format, we'll work with you to create an alternate design solution.
We offer the option to create completely custom cards, from start to finish, in addition to our "designer selections."
Not only will you be be getting beautiful, custom-designed cards, but you will also be helping a wonderful cause in Rainbow Animal Assisted Therapy.
What does "custom touch" really mean?
Each of our cards is truly custom-made just for you.
We custom-fit your photo to work within your choice of designs and will discuss other design options for you, if needed.
We custom-match font and graphic colors to coordinate with your specific photo and to meet your preferences.
Can I mix and match elements from your designs for my card?
All of the elements in our Group A designer selections can be mixed and matched. For example, if you like the wording and font from one sample design, and the background or accent elements on another, just let us know and we'll work with you to create your own, unique design. In Group B, many elements can be changed or even eliminated to meet your preferences.
How does the online-ordering process work?
Once you've submitted your online order, we will contact you via email within two business days to confirm the details of your order and handle payment.
If placing a custom order, we will also discuss your design options and preferences.
If you do not hear from us within two business days of submitting your order online, please contact us to be sure we received your order.
If, at any time, you experience issues with our online ordering process, please contact us to report the problem.
Can I use my own photos and still order Floppy Ears Press designs?
YES! While, of course, we would love for you to become an Anne Granato Photography client, you may also upload your own photo(s) for use with a
Floppy Ears Press design. For best results, please upload only hi-resolution photo files. We'll be happy to help you with the process, if necessary.
We cannot guarantee the print quality of client-uploaded photos.
How do I pay?
Payments by credit card, cash or check are accepted.
We will contact you to finalize your purchase and handle payment after you submit your online order.
Payment is due before your order can be fully processed.
How will I know what my final card will look like?
A PDF proof will be emailed to you for final approval before your cards are printed.
How long will it take to receive my order?
Although, we can often turn them around more quickly, please allow up to one week for us to create your card design and
email you a PDF proof for approval. (Completely custom designs may require additional time.)
Your printed cards are generally ready 2-3 days after we receive your final design approval.
Are envelopes included?
Yes, white envelopes are included with every Floppy Ears Press order.
Other envelope colors and finishes are also available for an additional cost. Please ask us for a quote.
What about shipping?
We offer FREE shipping, OR FREE drop-off delivery (within 15 miles) and will be happy to discuss those options with you when your order is finalized.
Can I place a rush order?
We're happy to discuss rush orders. However, our ability to fulfill a rush order is dependent on how busy we are with other clients at that time, and we'll let you know that, up front. Please know, rush orders will incur an additional charge. Overnight shipping is available and we can provide you with a quote.
Can your holiday and note card designs be customized for use as
thank you notes, party invitations, birth announcements, etc?
Sure! Just mention that in the "additional comments" section or contact us to discuss your design needs!
Have a question that's not addressed here?
Feel free to email or call!
annegphoto@gmail.com or 847-308-8052
Floppy Ears Press is a joint venture between Anne Granato Photography and Kate Brankin Design. Combined, we offer more than 25 years of design experience. Floppy Ears Press overview.
What makes Floppy Ears Press different?
With Floppy Ears Press, you're dealing with real people who will walk with you through the ordering process and offer expert design assistance.
We can customize our designs to fit your photos. If your photo doesn't work within a chosen format, we'll work with you to create an alternate design solution.
We offer the option to create completely custom cards, from start to finish, in addition to our "designer selections."
Not only will you be be getting beautiful, custom-designed cards, but you will also be helping a wonderful cause in Rainbow Animal Assisted Therapy.
What does "custom touch" really mean?
Each of our cards is truly custom-made just for you.
We custom-fit your photo to work within your choice of designs and will discuss other design options for you, if needed.
We custom-match font and graphic colors to coordinate with your specific photo and to meet your preferences.
Can I mix and match elements from your designs for my card?
All of the elements in our Group A designer selections can be mixed and matched. For example, if you like the wording and font from one sample design, and the background or accent elements on another, just let us know and we'll work with you to create your own, unique design. In Group B, many elements can be changed or even eliminated to meet your preferences.
How does the online-ordering process work?
Once you've submitted your online order, we will contact you via email within two business days to confirm the details of your order and handle payment.
If placing a custom order, we will also discuss your design options and preferences.
If you do not hear from us within two business days of submitting your order online, please contact us to be sure we received your order.
If, at any time, you experience issues with our online ordering process, please contact us to report the problem.
Can I use my own photos and still order Floppy Ears Press designs?
YES! While, of course, we would love for you to become an Anne Granato Photography client, you may also upload your own photo(s) for use with a
Floppy Ears Press design. For best results, please upload only hi-resolution photo files. We'll be happy to help you with the process, if necessary.
We cannot guarantee the print quality of client-uploaded photos.
How do I pay?
Payments by credit card, cash or check are accepted.
We will contact you to finalize your purchase and handle payment after you submit your online order.
Payment is due before your order can be fully processed.
How will I know what my final card will look like?
A PDF proof will be emailed to you for final approval before your cards are printed.
How long will it take to receive my order?
Although, we can often turn them around more quickly, please allow up to one week for us to create your card design and
email you a PDF proof for approval. (Completely custom designs may require additional time.)
Your printed cards are generally ready 2-3 days after we receive your final design approval.
Are envelopes included?
Yes, white envelopes are included with every Floppy Ears Press order.
Other envelope colors and finishes are also available for an additional cost. Please ask us for a quote.
What about shipping?
We offer FREE shipping, OR FREE drop-off delivery (within 15 miles) and will be happy to discuss those options with you when your order is finalized.
Can I place a rush order?
We're happy to discuss rush orders. However, our ability to fulfill a rush order is dependent on how busy we are with other clients at that time, and we'll let you know that, up front. Please know, rush orders will incur an additional charge. Overnight shipping is available and we can provide you with a quote.
Can your holiday and note card designs be customized for use as
thank you notes, party invitations, birth announcements, etc?
Sure! Just mention that in the "additional comments" section or contact us to discuss your design needs!
Have a question that's not addressed here?
Feel free to email or call!
annegphoto@gmail.com or 847-308-8052